General terms and conditions

General terms and conditions

1. Introductory provisions

i. Under these Terms and Conditions we define the relationship between
our company, Profit Group 2018 Ltd. Varna 6 Maria Luiza St. Company identification number: 205338470, in its capacity
to the seller and operator of the e-shop at www.amiraperfumes.com , and you,
our customer who enters into a purchase contract with us.
ii. We apply a unified approach to our clients and provide them with the same benefits
whether they are users or not. Therefore, the rules set out in
These General Terms and Conditions are applicable to all our customers.
iii. These General Terms and Conditions primarily cover the purchase of goods in our
electronic store. Refers to purchasing goods over the Internet, on our
customer service hotline or in our physical stores.

2. Conclusion of the purchase contract

i. You can conclude a purchase contract with us remotely via the electronic
store, on our customer service hotline or in person at our physical stores.
ii. In the case of a purchase contract concluded remotely, the order placed
by placing the order on the website or via the customer phone line,
represents a draft purchase contract. The order is valid for a period of 7
days and we will confirm receipt of it by e-mail. Then the contract for
purchase is concluded upon acceptance of the project in the form of delivery of
the ordered goods. We will inform you about the dispatch of the goods by e-mail
mail.
iii. We only supply goods in quantities suitable for household consumption. In
certain cases (especially in the case of discounts or sales), we have
right to determine the maximum quantity we can deliver.

3. Withdrawal without reason

i. You have the legal right to withdraw from an agreement concluded online or
by phone, without giving a reason, within 14 days of delivery
of the goods, according to these General Terms and Conditions.
ii. If you wish to exercise this right, you must inform us of your decision
to withdraw from the agreement within the period specified above. The best way
to do this is to contact us at profitgroup2018.ltd@gmail.com or by calling
number +359 898400369 .
iii. In the event that you withdraw from the contract, we will refund the purchase price of
the goods. In case of withdrawal within 14 days from the delivery of the goods you have
and the right to reimbursement of delivery costs in an amount corresponding to
the cheapest delivery method offered. In case of later withdrawal from
contract, we will only refund the purchase price of the goods. The above-mentioned
funds are refunded immediately, no later than 14 days from the date of
withdrawal. However, in accordance with the law, we can wait with
payment until you return the goods. For the refund, you will
we use the same payment methods you used to pay
the purchase price, unless we have agreed otherwise.
iv. Without delay, and not later than 14 days from the date of withdrawal, you must send
the goods at the address AMIRA PERFUMES, Varna 9000 – 39 Bitolya Street, AMIRA PERFUMES store
If, in connection with the conclusion of the contract, the seller sends to
the customer an additional item ("gift"), this gift must also be returned.
In this case, you bear the costs associated with returning the goods.
v. Please note that you will be legally liable for any reduction in
the value of the goods as a result of their processing in a manner other than
necessary to familiarize yourself with their nature, properties and functionality
(e.g. if you use perfume even after you have already tried it). Have
also considering that you do not have the right to withdraw from the contract if the goods are
manufactured according to your requirements or are customized (e.g. packaging
with personalized engravings) and for goods that you have removed from their packaging and
which cannot be put back into the packaging for hygienic reasons
considerations (e.g. opened cosmetic products and other goods that come into
direct contact with your skin). The seller warns that the service contract
gift or eco-friendly packaging cannot be discontinued when the product
is already packaged and therefore the service has already been provided (if the customer
choose the gift or eco-friendly packaging service for your order, the seller
provides this service immediately after placing the order).

4. Complaints

i. If the goods are defective upon delivery, we can agree on
compensation in the form of a voucher. You will also have the right to claim
removal of the defect in the form of a replacement delivery or repair. In
in the event that the removal of the defect is impossible or unreasonable for us, we will
you have the right to request a discount on the purchase price, and if the defect is significant
you can also withdraw from the purchase contract. You will also have these rights
if such a defect appears later.
ii. We will be liable for defects in the goods if they become apparent within two
years from their delivery or before the expiration date,
indicated on the packaging.
iii. Specifically, goods are considered defective when they do not have the usual or
presented properties, do not fulfill their purpose, do not meet the
legal requirements or have not been delivered in the agreed quantity. Please
Please note that hypersensitivity or allergic reaction to
delivered goods cannot in itself be considered a defect in the goods.
similarly, the drawbacks of gifts and other freebies that
we provide in addition to your order are not considered a defect.
iv. We will be happy to answer any questions regarding complaints.
profitgroup2018.ltd@gmail.com or by phone. +359 898400369 . Please send us the goods subject to
the complaint, to the address AMIRA PERFUMES, Varna 9000 – 39 Bitolya Street, AMIRA PERFUMES store
Please don't forget to indicate what defect you found.
or how it manifests itself, as well as your requirement regarding the way of
resolving your complaint.
v. We will inform you about the progress of the complaint, in particular its
receive, approve or reject, via email or text
messages. We may also contact you by phone.
vi. We will make a decision on the complaint in a timely manner. The processing of the complaint,
including the removal of the defect, will generally not exceed 30 days.
Otherwise, you have the right to withdraw from the purchase contract.
It is necessary that you provide us with the necessary assistance to implement the
the above-mentioned deadline.
vii. In case of a justified complaint we will bear the costs associated with the return
of the goods.

5. Payment and delivery method

i. You can choose the payment and delivery method from the options we offer.
Before sending the order, we will notify you of the selected payment method.
and delivery, as well as for the associated costs.
ii. The currently offered payment and delivery methods are currently only cash on delivery.
iii. We reserve the right to provide free delivery of goods in selected
cases.

6. Miscellaneous

i. We provide our customers with various discount, gift, and other vouchers.
Their use is governed by rules, which we will notify the client of upon
each case individually. Unless otherwise stated, each discount voucher
or gift can only be used once and only one voucher of the same type
can be applied to a single purchase. Unless otherwise stated,
discounts cannot be combined. In case the value of the voucher for
gift is greater than the value of the entire purchase, the difference is not transferred
on a new voucher and the unused amount is not refunded.
ii. In connection with the purchase you made, you may receive a third-party evaluation questionnaire.
country. You can share with other people your impression regarding
the purchase and the goods. We would be very grateful if you would fill out the questionnaire.

7. General information

i. In accordance with the Sales Registration Act, the seller is obliged to
issued a receipt to the customer. The seller is also obliged to register
online sales to the tax authorities, such as in the event of a technical failure
this should not be later than 48 hours.
ii. The body for extrajudicial proceedings in the event of a dispute or the one that
handles customer complaints, is the Consumer Protection Commission in
Republic of Bulgaria – https://kzp.bg/ . The dispute can be resolved online. iii.
The contract is concluded in Bulgaria and is governed by the laws of the Republic of Bulgaria.
iv. All prices of products and services are provided with VAT applicable to
at the time of the order. In case the VAT rate changes before the conclusion of the
of the purchase contract or before the goods are sent, the customer is obliged, as
take into account the chosen payment method, pay the difference due compared to
the purchase price, or the seller will immediately send an email to the customer informing him/her
asks the customer to inform the seller how the seller can refund him
the overpayment on the purchase price.
v. By confirming the order you agree to receive
the invoice in electronic form. We will attach the electronic invoice to
the email with which we will notify you of the shipment of the order. If however
If you would like to receive a paper invoice, please write to us.
so we can send it along with your order.
vi. All prices of goods, including discounts, are valid until further notice.
solution or until the quantity runs out.